Staying on top of your team’s schedule can be challenging as things change on the fly. When something unexpected happens - an emergency job, a last-minute change, or a tech running late - you need to be able to act fast. With Ember, you can now see where your technicians are in real time, directly from the map view.

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This new feature gives service managers and office staff live visibility into the field. No more guessing who’s closest to a job. No more calling around. Just open the map and see exactly where your team is so you can make smarter decisions in the moment.

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Faster Response to Urgent Jobs

When an urgent call comes in, every second matters. Real-time tracking shows you which techs are active and where they are, so you can send the nearest one without delay. That means faster service for the customer and less stress for your team.

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Keep Customers Informed

If a tech is running late or held up at a previous job, you can quickly check their location and give the customer a clear ETA. That kind of proactive communication helps prevent frustration and gives your team more control over the customer experience.

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Reduce Windshield Time

Rerouting techs on the fly helps you cut down on unnecessary driving. As the day shifts and jobs change, you can make adjustments that reduce wasted time on the road and keep your operations efficient. Less driving means fewer delays, lower fuel costs, and a tighter schedule overall.

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See It in Action

Each technician appears in the map view with a colored status indicator showing how recently their location was updated. Hover over the icon to see when the tech was last active, whether it was a few minutes ago or several hours ago. If a location is not available, the system will let you know that tracking is turned off.

It’s a simple but powerful addition to your scheduling workflow.

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Want to Learn More?

Ember is built to help fire protection teams run more efficiently, both on the job and in the office. If you want to learn more about how it works, get in touch with our team today.

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